Terms of Service

RGI Outsourcing provides managed BPO and KPO services as defined in individual Service Level Agreements (SLAs). We maintain 99.9% operational uptime and adhere to strictly defined turnaround times for all non-voice processing tasks.

Clients are responsible for providing accurate data and maintaining the security of their respective access credentials. RGI Outsourcing is not liable for service delays caused by inaccurate or incomplete information provided by the client.

All client-provided data and proprietary workflows remain the sole property of the client. RGI Outsourcing retains the rights to its own methodologies, software tools, and underlying operational infrastructure used to deliver the services.

RGI Outsourcing shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the fees paid by the client during the three months preceding any claim.

Either party may terminate a service agreement with prior written notice as defined in the SLA. In the event of a material breach of confidentiality or security protocols, services may be suspended immediately to protect data integrity.

These terms are governed by the laws of India (Global HQ) or the specific jurisdiction defined in the client's MSA, providing legal clarity for our partners across the GCC, Asia, and Western markets.